For products that contain sheepskin, it should be noted that sheepskin is a natural product and the absorption of color dye may vary slightly within various areas of the material. Please allow up to twelve business days from the date that the package is received to fully process your return.
While this is the maximum amount of time allotted, the majority of our returns are processed within five days of being received at our warehouse facility. All packages are processed in the order received and will be processed as requested on the return slip.
Orders shipped via UPS Air service will process the same business day excluding Saturdays, Sundays and major holidays when the order has been received and payment has been verified before pm ET GMT All UPS packages are delivered on business days only excluding Saturdays, Sundays, and major holidays.
View our shipping rates and transit times. If you receive a product that has been shipped directly from another country — China, Vietnam etc. These sites work extremely hard to duplicate our site making it difficult for you to know you are purchasing from a counterfeiter. The order confirmation may be in very poor English, the quality of counterfeit products is significantly inferior to authentic product and they do not adhere to the same high manufacturing standards that we do, including the use of approved chemicals, etc.
Additionally, we do not adjust pricing of previous purchases to match promotional pricing. All credit cards are verified with the billing address registered to the card. It is extremely important that you enter all requested information exactly as it appears on your billing statement. This security feature exists for your protection and if the card cannot be validated the order will be cancelled.
In the event of a voided order an email will be sent to the associated account notifying of the order cancellation. The amount that needs to be collected is calculated by UPS our shipping courier in accordance with the government regulations for the country that the item is being shipped to.
These fees are collected by the courier prior to delivery then submitted to the appropriate agencies by the courier as determined by law. Provided that a valid email address was entered when placing the order we will email you after the order is placed.
The initial email serves as a confirmation of the order details. Once the order has been processed and shipped by our warehouse you will receive a second email containing the shipping tracking number. Please note — the tracking information provided in the email may not be available on the UPS website immediately. If you cannot find a status for your tracking number online, please check back for updated tracking information ten hours after receiving the initial email.
If the tracking number still fails to track the package after this duration of time please contact our customer service department at so that they can investigate the situation further. If you have placed an order recently — you may click the link below to log into your account and view your order history.
While we pride ourselves in processing orders quickly and efficiently, unfortunately once your order has been confirmed we can no longer cancel or modify the order. Free Delivery Australia Wide! Calculate delivery time Once goods are shipped, you can work out the general delivery time, by using our postcode and entering your postcard here. Work out delivery time Tracking your order To track your package enter the tracking number here.
Track your parcel Should you have any further questions, contact us on our Contact Form Purchasing from Overseas We do not sell our Ugg Australia brand outside of Australia. Hello You! Join our mailing list. Pending order verification and credit approval, orders placed prior to am PST Monday-Friday, excluding federal holidays within the United States and shipping to the address given as your ship to address will arrive as specified above.
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within the business days shown above.
Business days are Monday-Friday, excluding federal holidays within the United States. Most items may be shipped to the 48 contiguous United States via 2-Day service. You can expect your order to arrive within 2 full business days when placed by am PST Monday-Friday, excluding federal holidays within the United States. Most items may be shipped to the 48 contiguous United States via Overnight service.
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