For details, click here. Superfast 5G 4. Up to 28 hours video playback 5. All-screen OLED display 3. Up to 19 hours video playback 5. Up to 17 hours video playback 5. Up to 13 hours video playback 5. Need some help? Chat now , call or find a store. After your new iPhone is set up just the way you like it, ask about our free Today at Apple sessions. Learn essential photo skills. Bring your videos to life in all-new ways. Or see how easy it is to create music. Find a session near you.
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Trade in an eligible device and you could get credit towards a new one. The Apple difference. Standard Return Policy We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. We understand, however, that sometimes a product may not be what you expected it to be.
In that event, we invite you to review the following terms related to returning a product. Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations. Please note there may be limitations on your right to return and obtain a refund for products, however these limits will always be subject to your statutory rights.
Please also note that we only remit refunds domestically and cannot remit refunds outside of Australia. In addition, please note the following. Products can be returned only in the country or region in which they were originally purchased. Except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations, the following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Gift Cards, and any Apple Developer products.
In the case of items returned with a gift receipt, Apple will offer you an Apple Gift Card equal to the purchase price of the gift, including tax and any other fees. Except where required under the Australian Consumer Law or other applicable consumer protection laws or regulations, opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging.
As an exception, you may return Apple- branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software. Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased.
Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account.
An iPhone purchased in conjunction with a post-paid contract is not eligible for return at the Apple Store. Please contact your mobile carrier for contract cancellation details. Please contact your wireless service provider for more information. Making unauthorised modifications to the software on an iPhone violates the iPhone software license agreement.
Should you be unable to use your iPhone due to an unauthorised software modification, its repair will not be covered under the warranty. This will not affect any rights to which you may otherwise be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations.
Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change.
Please note that this excludes limited-time price reductions, such as those that occur during special sales events.
Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection. Prices shown are in Australian dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase.
Please contact your bank or credit card issuer regarding these fees. Apple may also require additional qualifying information prior to accepting or processing any order. The Apple Store reserves the right at any time after receiving your order to accept or decline your order for any reason.
If Apple cancels an order after you have already been billed, Apple will refund the billed amount. We will, however, work with you to ensure a smooth delivery. Certain products and payment methods, however, may not qualify for in-store pickup.
Only you or the person designated by you may pick up the item s purchased.
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